Contact
Write to us
One address for everything about the site. We read every message and check corrections against GetYourGuide.
[email protected]Please include the page address and what you noticed. Email only — no phone line.
What to write about
Most messages are one of these. The last one is for GetYourGuide, not for us.
Tell us which tour and option, and what you saw.
A Katla tour on GetYourGuide that is not on the site.
A meeting point, an age limit, a time — anything that looks off.
Operators and travel sites: tell us what you have in mind.
We cannot change bookings — use your GetYourGuide confirmation.
Bookings, changes and refunds
We do not take bookings, so we cannot change or cancel a reservation. Every tour on this site is booked on GetYourGuide, and your confirmation email has the link to manage it.
Free cancellation up to 24 hours before applies where the tour offers it — all the tours we list do. On the day of the tour, contact the operator using the details in your confirmation.
On the day: contact the operator from the confirmation.
Contact: questions
Can you change or cancel my booking?
No. We do not take bookings. Use your GetYourGuide booking confirmation to change or cancel.
Is there a phone number?
No — we answer by email only, at [email protected].
Who do I contact on the day of the tour?
The operator, using the details in your booking confirmation.